The Service is for
Students
Service Description
Queen’s University Belfast, Digital & Information Services provides an online disk storage for enrolled students.
The systems and the hardware needed for providing access are located at Queen’s where they are monitored and supported by Queen’s DIS Department. The services are available from any SCC (Student Computer Centre) based computer, and are accessed by staff and students using the credentials given to them when joining the University.
Contact Details
Help and Assistance
IT Service Desk Request IT Support.
- Phone: +44 28 9097 5050
- Email: itservicedesk@qub.ac.uk.
- Walk-in: McClay Library
Technical Support
As above
Sub-Services
- Student Printing
- Microsoft Active Directory
Additional Support Information
Service Hours
The Service is available to all authorised users during SCC opening hours.
Support Hours
The Service is supported from 09:00 - 17:00, Monday to Friday, except for Public and agreed Queen’s holidays. Details of which can be found at [link to be inserted].
Outside of Agreed Support Hours, access to the Service may be affected due to system upgrades, maintenance etc.
Service Owner
David Nelson, Assistant Director (Digital & Information Services)
d.j.nelson@qub.ac.uk or Tel. +44 28 9097 6088
- Weeks 1 – 4 January, Exam preparation and Exams
- Weeks 1 – 4 June, Exam preparation and Exams
- Weeks 2 and 3 August, Resits
Information Services is committed to providing excellent customer service to help and assist in the effective use of the Service. Standard response times to all requests are available.
Outside of these agreed response times, the agreed escalation points are as follows:
- Level One escalation
- MS Systems Team, Microsoft support team (Digital & Information Services) Email: mssystems-team@qub.ac.uk
- Level Two escalation
- David Nelson, Assistant Director (Digital & Information Services)
- d.j.nelson@qub.ac.uk or Tel. +44 28 9097 6088