The Service is for
Students
Service Description
Queen’s University Belfast, Digital & Information Services provides an online disk storage for enrolled students.
The systems and the hardware needed for providing access are located at Queen’s where they are monitored and supported by Queen’s DIS Department. The services are available from any SCC (Student Computer Centre) based computer, and are accessed by staff and students using the credentials given to them when joining the University.
Contact Details
Help and Assistance
Help and support for using the Service is provided via the following web page: https://www.qub.ac.uk/directorates/InformationServices/Services/ITServiceDesk/
- In Person: Digital & Information Services Help Desk, during staffed hours. http://go.qub.ac.uk/openinghours
Technical Support
Users can contact the Service Desk as follows:
- Phone: +44 28 9097 3760
- In Person: Information Services Help Desk in the McClay Library
Sub-Services
- Student Printing
- Microsoft Active Directory
Additional Support Information
Service Hours
The Service is available to all authorised users during SCC opening hours.
Support Hours
The Service is supported from 09:00 - 17:00, Monday to Friday, except for Public and agreed Queen’s holidays. Details of which can be found at [link to be inserted].
Outside of Agreed Support Hours, access to the Service may be affected due to system upgrades, maintenance etc.
Service Owner
David Nelson, Assistant Director (Digital & Information Services)
d.j.nelson@qub.ac.uk or Tel. +44 28 9097 6088
- Weeks 1 – 4 January, Exam preparation and Exams
- Weeks 1 – 4 June, Exam preparation and Exams
- Weeks 2 and 3 August, Resits
To facilitate these critical times, the SCCs provide extended opening hours. Details of opening hours can be found at: http://www.qub.ac.uk/directorates/media/Media,404227,en.pdf
Information Services is committed to providing excellent customer service to help and assist in the effective use of the Service. Standard response times to all requests are available.
Outside of these agreed response times, the agreed escalation points are as follows:
- Level One escalation
- Alan McVicker, Microsoft support team (Digital & Information Services)
A.mcvicker@qub.ac.uk or Tel: +44 28 9097 6068
- Alan McVicker, Microsoft support team (Digital & Information Services)
- Level Two escalation
- David Nelson, Assistant Director (Digital & Information Services)
- d.j.nelson@qub.ac.uk or Tel. +44 28 9097 6088
Technical Support
Queen’s Digital & Information Services is committed to providing excellent customer service and has put in place a standard response time for all Incidents & Requests (Available separately). Any Incidents or Requests in relation to the Service will be responded to within the agreed timeframe. Please note that these response times refer to normal supported hours.
Outside of these agreed response times, the agreed escalation points are as follows:
- Level One escalation
- Alan McVicker, Microsoft support team (Digital & Information Services)
- a.mcvicker@qub.ac.uk or Tel: +44 28 9097 6068
- Level Two escalation
- David Nelson, Assistant Director (Digital & Information Services)
- d.j.nelson@qub.ac.uk or Tel. +44 28 9097 6088