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Telephone Directory

The Service is for

Staff, Students

Service Description

DIS provides a database system and  service that enables Students and Staff within the University to look up internal Telephone numbers via the University’s web site

Contact Details

Help and Assistance

IT Service Desk Request IT Support.   

Technical Support

As above

Sub-Services

Provide the system to maintain the necessary information to provide an accurate service with support for billing and reporting 

Additional Support Information

Service Hours

The Service is available to all authorised users on a 24 / 7 / 365 basis 

Support Hours

The Service is supported from 09:00 - 17:00, Monday to Friday, except for Public and agreed Queen’s holidays.

Outside of Agreed Support Hours, access to the Service may be affected due to system upgrades, maintenance etc.

Service Owner

Tony Cullen, Head of Digital Transformation (Acting)

T.Cullen@qub.ac.uk or Tel: 028 9097 1989

Queen’s IS Department has a standard response time to all Incidents & Requests (Available Separately). Any Incidents or Requests in relation to the Service will be responded to within the agreed timeframe. Please note that these response times refer to normal supported hours. 

Outside of these agreed response times, the agreed escalation points are as follows:

  • Level One escalation
    • Tony Cullen, Head of Digital Transformation (Acting)
    • T.Cullen@qub.ac.uk or Tel: 028 9097 1989
  • Level Two escalation
    • David Nelson, Assistant Director (Digital & Information Systems)
    • David Nelson@qub.ac.uk Tel. 028 9097 6095