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Telecoms Services


Telephone Switchboard: Telephone switchboard operators are available to handle calls and deal with general telecoms enquiries.

Hours Available: Monday to Thursday, 8:45am until 5:15pm and Friday, 8.45am to 5pm.

To contact the switchboard dial 0 from your extension or from outside Queen's 028 9024 5133.


Desktop Phones: If you have any enquiries about a desktop phone please email

To request any of the following services:

  • a new line
  • an additional line
  • move an existing line
  • change the service on an existing line

please complete the Telecoms Request Form [log in as you would to QOL]. For advice and information please go to the Telecoms SharePoint site.

 ‌Mobile Phone Mobile Devices: For University business purposes some members of staff are provided with mobile devices (phones, smart phones, tablets, dongles)

Should you require any of the following services 

  • Order Mobile Services
  • Change or upgrade your mobile service

please complete the Mobile Service Request Form [log in as you would to QOL].

Please check with your line manager about eligibility. Authorisation is required by the budget holder paying for the service. For any other advice and information please go to the Telecoms SharePoint site.

Last updated April 2016