DSA

What is DSA?

DSA stands for ‘Disabled Students Allowance’ and is the support you will receive if you have applied for funded assistance through DSA

Section 5

I need to get Section 5 of my DSA application stamped by the University to confirm my course details

Send an electronic copy of your form to Student Records at s.records@qub.ac.uk or speak with  the staff at the Information Desk, Level 1, One Elmwood Student Centre

Registration

How can I check my registration status?

Contact the Student Help Line at reghelp@qub.ac.uk  

Appointment

How do I make an appointment for a needs assessment?

Contact the Needs Assessment Centre at nac@qub.ac.uk / 028 90 975062

Questionnaire

Why do I have to complete another questionnaire?

One questionnaire is in preparation for your appointment with your Disability Officer to register with the Service and arrange your in-course supports. 

The other Pre-Assessment Questionnaire is to provide your assessor with important information about your condition/s, course and academic support requirements for your funded supports

Progress

I haven’t heard anything more about my DSA application / equipment / one-to-one support

Contact your local Student Finance NI for a progress update.  To find an email / contact number for your local Student Finance NI office, enter your post code at: www.studentfinanceni.co.uk/find-your-local-office/

DSA Officer

I don’t know who my DSA Officer is

Check your needs assessment approval letter (known as a DSA1) or find your local Student Finance NI office using your post code at:

www.studentfinanceni.co.uk/find-your-local-office/

Response

I have ‘phoned the Needs Assessment Centre but can’t get a reply

Either leave a voicemail message on 028 90 975062 or email the Needs Assessment Centre at nac@qub.ac.uk and someone will come back to you as soon as possible

Changes

How can I make amendments to my funded support package?

Arrange for a review appointment by contacting the Needs Assessment Centre at nac@qub.ac.uk / 028 90 975062

Ordering

How do I order my equipment / software?

Refer back to the support confirmation letter (known as a DSA2 letter) sent to you by your funder, follow the instructions and order directly from the quoted supplier

Equipment / software

When will my equipment / software arrive?

See above.  If you have already placed your order, contact the supplier directly for an update

Training

I don’t know how to use my software

Refer back to your DSA2 letter (see above).  If you have been approved for funding for training, you should arrange your training directly with the training company cited on the letter

Refresher

I’ve forgotten how to use my software and need a ‘refresher’

Contact the Needs Assessment Centre at nac@qub.ac.uk / 028 90 975062

Faulty equipment

My laptop isn’t working – who do I contact?

Refer back to the support confirmation letter sent to you by your funder (known as a DSA2 letter), contact the supplier detailed, advise of the issues and the company will arrange for a repair

Returning

I am returning as a PG student and want to reinstate my one-to-one support

Contact the Needs Assessment Centre at nac@qub.ac.uk / 028 90 975062 to arrange for a review appointment

Insurance

I am coming back as a PG and need to extend the insurance cover on my equipment

Contact the Needs Assessment Centre at nac@qub.ac.uk / 028 90 975062 to arrange for a review appointment

One-to-one support

When am I getting my Note Taker, Tutor, Proof Reader etc?

Contact the Register of Support Providers at nmhregister@qub.ac.uk / 028 90973610 for an update

Additional hours

I need more one-to-one support hours with my Tutor, Proof Reader etc

Contact the Needs Assessment Centre at nac@qub.ac.uk / 028 90 975062 to make a case for additional support hours

Summer support UGs

I have extensions / resits and want to continue with my one-to-one support over the summer

Get in touch with the Needs Assessment Centre at nac@qub.ac.uk / 028 90 975062 with details of why you need to access your one-to-one support during the summer months

Someone else

I would like to work with a different one-to-one Support Provider

Contact the Register of Support Providers at nmhregister@qub.ac.uk / 028 90973610 to request to be matched with someone new

Contact

My Support Provider has not been in touch with me

Advise the Register of Support Providers at nmhregister@qub.ac.uk / 028 90973610

No support

I have not yet been matched with anyone this year

Alert the Register of Support Providers at nmhregister@qub.ac.uk / 028 90973610

Notes

My notes are being returned too late / are not up to scratch

Speak to your Note Taker and alert them to the issues.  If the problems persist or you are uncomfortable approaching your Note Taker, contact the Register of Support Providers at nmhregister@qub.ac.uk / 028 90973610 to request to be matched with someone new

Availability

My Tutor can’t see me when I need to see them

Advise the Register of Support Providers at nmhregister@qub.ac.uk / 028 90973610 and you will be matched with a new Tutor

In-person

My Tutor only provides remote support and will not meet with me in person

Contact the Register of Support Providers at nmhregister@qub.ac.uk / 028 90973610 and you will be matched with a Tutor who is able to meet with you on a face-to-face basis

Cancelling

I no longer want my one-to-one support

Advise the Register of Support Providers at nmhregister@qub.ac.uk / 028 90973610 that you want to cancel your support

Become

I would like to be a Support Provider

If you are a PG student and would like to earn money outside of QWork by providing support to disabled students, please see our web site for the various role descriptors, rates of pay and Expression of Interest form (applications from STEM subject Note Takers particularly welcome):

www.qub.ac.uk/directorates/sgc/disability/SupportProviders/BecomeaSupportProvider/