The Service is for

Staff, Students

Service Description

Library Services staff provide support and training designed to help library members find and evaluate information and make the best use of available resources.

Library subject teams provide one-to-one and organised group training sessions on searching for academic research literature, exploiting available online resources, managing references and making the best use of library collections.

Special Collections & Archives team provide one to one support and classes to support modules and assignments at undergraduate and postgraduate levels focussed on archives, print, map and photographic and digital resources. Access to Queen’s rare and unique collections including the University Archive (business records of QCB and QUB) is managed through Special Collections & Archives. 

Library staff also support new student induction sessions.

Contact Details

Users can contact the Library as follows:

Subject Librarians can be contacted directly during staffed service hours.

Special Collections & Archives can be contacted during staffed service hours.

Individual Libraries can be contacted by telephone during staffed service hours.

Users can contact Library staff in person during staffed service hours.

Sub-Services

  • One-one and group training sessions
  • Support for new student induction

Additional Support Information

Service Hours

 

 

Support Hours

Subject Librarians are happy to provide support during staffed service hours

Special Collections & Archives support is available during staffed service hours.

Service Owner

Faculty Librarians

Special Collections & Archives

Start of semester One (Induction Period).

Library Services is committed to providing excellent customer service to help and assist in the effective use of its Services. The Standards of Service document details our commitment to ensuring a consistent and excellent delivery of service across the Library. 

If the agreed response times are not met, the escalation points are as follows:

AFBI Library Newforge

  • Level One escalation

Patrick Elliott, Assistant Librarian
p.elliott@qub.ac.uk or Tel +44 28 9025 5227

  • Level Two escalation

Donna Irving, Librarian
d.irving@qub.ac.uk or Tel +44 28 9097 8909

AFBI Library Stormont

  • Level One escalation

Kriss Leslie, Assistant Librarian
k.leslie@qub.ac.uk or Tel +44 28 9025 5227

  • Level Two escalation

Donna Irving, Librarian
d.irving@qub.ac.uk or Tel +44 28 9097 8909

Arts, Humanities and Social Sciences

  • Level One escalation

Eimear Evans, Faculty Librarian
eimear.evans@qub.ac.uk or Tel: +44 28 9097 6232

  • Level Two escalation

Jane O’Neill, Assistant Director (Library Services)
j.oneill@qub.ac.uk or Tel. +44 28 9097 6323

Engineering and Physical Sciences

  • Level One escalation

Dan Holden, Faculty Librarian
d.holden@qub.ac.uk or Tel +44 28 9097 6276

  • Level Two escalation

Jane O’Neill, Assistant Director (Library Services)
j.oneill@qub.ac.uk or Tel. +44 28 9097 6323

Medicine, Health and Life Sciences

  • Level One escalation

Angela Thompson, Librarian
a.m.thompson@qub.ac.uk or Tel +44 28 9097 8962

  • Level Two escalation

Donna Irving, Librarian
d.irving@qub.ac.uk or Tel +44 28 9097 8909

Special Collections & Archives

  • Level One escalation

Deirdre Wildy, Head of Special Collections & Archives
d.wildy@qub.ac.uk or Tel +44 28 9097 6218

  • Level Two escalation

Jane O’Neill, Assistant Director, Library Services
j.oneill@qub.ac.uk  or Tel +44 28 9097 6323