The Service is for

Staff, Students

Service Description

Library Services provides a variety of environments in which it is pleasant and safe to work and study. Library staff are approachable, helpful, efficient and knowledgeable. The Library is committed to placing library users at the heart of Library Services and acting on feedback. 

The Library has achieved Customer Service Excellence Accreditation and is using this standard as a driver for continuous improvement throughout our services and to validate what we already do.

Students and staff of Queen’s University Belfast are automatically members of the Library.  Members of the pubic over the age of 18 and resident in Northern Ireland can apply for Library Membership.

Any member of the public can use the Medical and Biomedical Library for reference and study purposes without prior registration. Members are required to use the Queen’s staff, student or library card to gain access to the McClay Library. Further information about access to the McClay Library for members of the public and other visitors can be found at http://go.qub.ac.uk/libraryaccess 

Queen's Medical and HSC Library provides a service to staff and students of the University, particularly those in the Faculty of Medicine, Health and Life Sciences.  It also provides a service for Health and Social Care (HSC) staff throughout Northern Ireland.

 

Contact Details

Users can contact the Library as follows:

 Individual Libraries can be contacted by telephone during staffed service hours.

Users can contact Library staff in person during staffed service hours

Sub-Services

  • Provide quiet and silent areas in the library
    • Provide a Noise Alert service in the McClay Library during Critical Service Periods
  • Provide group study areas, Group Study Rooms
  • Provide individual study spaces
  • Provide access to PCs
  • Ensure cleaning, maintenance and repairs carried out promptly 
  • Shelve returned material 

Additional Support Information

Service Hours

The Library service hours vary from Library to Library. Full details of opening hours can be found at http://go.qub.ac.uk/openinghours.

Support Hours

The Service is supported during staffed hours, except for Public and agreed Queen’s holidays, details of which can be found at http://go.qub.ac.uk/HolidayDates.

Service Owner

McClay Library:

Jacqueline McCurry, McClay Library Manager
j.mccurry@qub.ac.uk or Tel +44 28 9097 6144

Medical and Biomedical Library: 

Donna Irving, Medical and Healthcare Librarian
d.irving@qub.ac.uk or Tel +44 28 9063 2501

AFBI Library:

Donna Irving, Medical and Healthcare Librarian
d.irving@qub.ac.uk or Tel +44 2890 255227

  • 1st December to 29th January, Exam preparation and Exams
  • 1st May to 8th June, Exam preparation and Exams
  • Weeks 2 and 3 August, Resits

To facilitate these critical times, the library provides extended opening hours. Details of opening hours can be found at http://go.qub.ac.uk/openinghours

 

Library Services is committed to providing high quality library services and resources in support of the education and research activities of the students and staff of the University and of our other customer groups. Standard response times to all requests are available.

If the agreed response times are not met, the escalation points are as follows: 

  • Level Two escalation