The Service is for

Staff, Students

Service Description

The Open Access Support Service provides support across a number of scholarly communication areas including:

  • Green open access (the operational running of Queen’s Research Portal repository)
  • Providing open access awareness/education sessions and workshops
  • Providing advice on funding body requirements for open access
  • Providing guidance on copyright and licensing for academic publishing

Supporting gold open access and the management of block grant funding for open access.

Contact Details

Users can contact the Open Access Support Services as follows:

Website: https://libguides.qub.ac.uk/openaccess

Email: openaccess@qub.ac.uk

Additional Support Information

Service Hours

The Library service hours vary from Library to Library. Full details of opening hours can be found at http://go.qub.ac.uk/openinghours.

Support Hours

The Service is supported during staffed hours, except for Public and agreed Queen’s holidays, details of which can be found at http://go.qub.ac.uk/HolidayDates.

Outside of agreed staffed hours, access to the service may be limited.

Service Owner

Dan Holden, Faculty Librarian, Engineering and Physical Sciences

Email d.holden@qub.ac.uk or Tel +44 28 9097 6276

 

Queen’s Information Services is committed to providing excellent customer service and has put in place a standard response time for all Incidents & Requests (Available Separately). Any Incidents or Requests in relation to the Service will be responded to within the agreed timeframe. Please note that these response times refer to normal supported hours. 

If the agreed response times are not met, the escalation points are as follows:

 

Level One escalation

Dan Holden, Faculty Librarian, Engineering and Physical Sciences

Email d.holden@qub.ac.uk or Tel +44 28 9097 6276

 

Level Two escalation

Jane O'Neill, Assistant Director (Library Services)

Email j.oneill@qub.ac.uk or Tel. +44 28 9097 6322