The Service is for

Staff, Students

Service Description

The Library’s goal is to provide high quality library services and resources in support of the education and research activities of the students and staff of the University and of our other customer groups. Library resources include primary and secondary material in print and electronic formats.

The acquisition of material and the management of the Library’s collections are informed by, and prioritised according to, the University’s current and projected teaching and research strategies. The Library does not aim to cover all areas of knowledge.

Reading lists submitted to subject librarians will be checked for availability. Items suitable for scanning will also be identified on request.

Searches are undertaken for all items reported as missing. Replacement copies are offered if items are not found within a fixed time frame and appropriate revisions are made to the Library catalogue.

Further information can be found in the Resource Development and Management Policy

Contact Details

Help and Assistance

Help and support is provided via the Libguides pages by selecting the subject you require assistance for http://libguides.qub.ac.uk/

Contact is also possible using Social Media:

Sub-Services

Additional Support Information

Service Hours

The Library service hours vary from Library to Library. Full details of opening hours can be found at http://go.qub.ac.uk/openinghours.

Support Hours

The Service is supported from 09:00 - 17:00, Monday to Friday, except for Public and agreed Queen’s holidays, details of which can be found at http://go.qub.ac.uk/HolidayDates.

Service Owner

Faculty Librarians

  • 1st December to 29th January, Exam preparation and Exams
  • 1st May to 8th June, Exam preparation and Exams
  • Weeks 2 and 3 August, Resits

To facilitate these critical times, the library provides extended opening hours. Details of opening hours can be found at http://go.qub.ac.uk/openinghours.

Library Services is committed to providing excellent customer service to help and assist in the effective use of its Services. Standard response times to all requests are available. 

If the agreed response times are not met, the escalation points are as follows:

AFBI Library Newforge

  • Level One escalation
  • Level Two escalation

AFBI Library Stormont

  • Level One escalation
  • Level Two escalation

Arts, Humanities and Social Sciences

  • Level One escalation
  • Level Two escalation
    • Jane O'Neill, Assistant Director (Library Services)
      j.oneill@qub.ac.uk or Tel. +44 28 9097 6323

Engineering and Physical Sciences

  • Level One escalation
  • Level Two escalation
    • Jane O'Neill, Assistant Director (Library Services)
      j.oneill@qub.ac.uk or Tel. +44 28 9097 6323

Medicine, Health and Life Sciences

Special Collections

  • Level One escalation
    • Deirdre Wildy, Head of Special Collections & Archives
      d.wildy@qub.ac.uk or Tel +44 28 9097 6218
  • Level Two escalation
    • Jane O'Neill, Assistant Director (Library Services)
      j.oneill@qub.ac.uk or Tel. +44 28 9097 6323