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Library Borrower Services

The Service is for

Staff, Students

Service Description

We also provide a service to external members.

We also provide a contracted service to both Health and Social Care employees and to AFBI staff

We are currently planning to introduce automatic renewals for all standard loan items. The books will be subject to recall if requested by another user.

In addition to circulation services the Library provides research support and, subject librarians work closely with the Schools to support their teaching.

Also Special Collections & Archives provides access to books, maps, photographs and manuscripts from the twelfth century on, and the institutional archive of Queen's University Belfast.

Library members can borrow books, DVDs and other material from any Queen’s library using their Queen’s staff, student or library card. Items are loaned for a specified length of time, depending on the type of borrower. Standard and one week loans can be renewed up to five times, if not required by another borrower. Requests can be placed for standard and one week loan items. Items may be recalled if required by another person. Fines are charged for late returns on all items. 

Material not available in any branch of the Library is supplied to eligible members via the Inter Library Loan Service.

Contact Details

Users can contact the Library as follows:

Individual Libraries can be contacted by telephone during staffed service hours. 

Users can contact Library staff in person during staffed service hours

Additional Support Information

Service Hours

The Library service hours vary from Library to Library. Full details of opening hours can be found at

Support Hours

The Service is supported during staffed hours, except for Public and agreed Queen’s holidays, details of which can be found at

Outside of agreed staffed hours, access to the service may be limited.

Service Owner

Jacqueline McCurry, McClay Library Manager or Tel +44 28 9097 6144



  • 1st December to 29th January, Exam preparation and Exams
  • 1st May to 8th June, Exam preparation and Exams
  • Weeks 2 and 3 August, Resits

To facilitate these critical times, the Library provides extended opening hours. Details of opening hours can be found at

Library Services is committed to providing high quality library services and resources in support of the education and research activities of the students and staff of the University and of our other customer groups. Standard response times to all requests are available.

If the agreed response times are not met, the escalation points are as follows:

  • Level Two escalation
    • John Knowles, Assistant Director (Library Services), or Tel. +44 28 9097 6242


Technical Support

Queen’s Information Services is committed to providing excellent customer service and has put in place a standard response time for all Incidents & Requests (Available Separately). Any Incidents or Requests in relation to the Service will be responded to within the agreed timeframe. Please note that these response times refer to normal supported hours.

Outside of these agreed response times, the agreed escalation points are as follows:

  • Level One escalation
  • Level Two escalation
  • Level Three escalation
    • Jane O'Neill, Assistant Director (Library Services)
    • or Tel. +44 28 9097 6322