The Service is for
Staff
Service Description
The Project Management Office (PMO) is a central support structure within Queen’s University Digital & Information Services Directorate. It provides and facilitates a range of functions for staff involved in projects across the University:
- Promotes the use of standardised project management processes
- Provides project management consulting services
- Provides access to the PMO SharePoint site for project management advice
- Develops and maintains project management templates based on best practice PRINCE2 methodology
- Offers guidance on the use of templates to University staff involved in projects
- Assists with the governance and quality assurance of Projects
- Monitors and reports status of project activity
- Tracks lessons learned from projects
- Organises and carries out training in project management
- Provides a central repository for University projects
Contact Details
Help and Assistance
- Email: Audrey.Graham@qub.ac.uk
- Email: pmo@qub.ac.uk
- Phone: 028 9097 6141
- In person: 3rd Floor, The McClay Library
Sub-Services
- SharePoint
Additional Support Information
Service Hours
The PMO service is available from 09:00 – 17.00, Monday to Friday except for Public and agreed Queen’s holidays. Details of which can be found at http://go.qub.ac.uk/HolidayDates
Support Hours
The Service is supported from 09:00 - 17:00, Monday to Friday, except for Public and agreed Queen’s holidays. Details of which can be found at http://go.qub.ac.uk/HolidayDates
(Outside of Agreed Support Hours, access to the PMO SharePoint site may be affected due to system upgrades, maintenance etc.)
Service Owner
Audrey Graham,
audrey.graham@qub.ac.uk
Tel. +44 28 9097 6141
The PMO is committed to providing excellent customer service to help and assist with the effective use of the Project Management Office service. Standard response times to requests are available.
Outside of these agreed response times, the agreed escalation points are as follows:
- Level One escalation
- Audrey Graham, Project Support Officer
- Audrey.Graham@qub.ac.uk or Tel: +44 28 9097 6141
- Level Two escalation
- Level Three escalation
- Assistant Director - Administration Support (Digital & Information Services)