The Service is for

Staff

Service Description

The Project Management Office (PMO) is a central support structure within Queen’s University Information Services Directorate. It provides  and facilitates a range of functions for staff involved in projects across the University:

  • Promotes the use of standardised project management processes
  • Provides project management consulting services
  • Provides access to the PMO SharePoint site for project management advice
  • Develops and maintains project management templates based on best practice PRINCE2 methodology
  • Offers guidance on the use of  templates to  University staff involved in projects
  • Assists with the governance and quality assurance of Projects
  • Monitors and reports status of  project activity
  • Tracks lessons learned from projects
  • Organises and carries out training in project management
  • Provides a central repository for University projects

Contact Details

Help and Assistance

 

Sub-Services

  • SharePoint

Additional Support Information

Service Hours

The PMO service is available from 09:00 – 17.00, Monday to Friday except for Public and agreed Queen’s holidays. Details of which can be found at http://go.qub.ac.uk/HolidayDates

Support Hours

The Service is supported from 09:00 - 17:00, Monday to Friday, except for Public and agreed Queen’s holidays. Details of which can be found at http://go.qub.ac.uk/HolidayDates

(Outside of Agreed Support Hours, access to the PMO SharePoint site may be affected due to system upgrades, maintenance etc.)

Service Owner

Audrey Graham, 
audrey.graham@qub.ac.uk 
Tel. +44 28 9097 6141

The PMO is committed to providing excellent customer service to help and assist with the effective use of the Project Management Office service.  Standard response times to requests are available.

Outside of these agreed response times, the agreed escalation points are as follows:

  • Level One escalation
  • Level Two escalation
  • Level Three escalation
    • Assistant Director - Administration Support (Information Services)