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Library Enquiry Service

The Service is for

Staff, Students

Service Description

Help and support is available via service desks and roving support as well as via telephone, email and social media. Trained staff will answer all enquiries in a professional, friendly and efficient manner.

Contact Details

Users can contact the Library as follows:

Individual Libraries can be contacted by telephone during staffed service hours. 

Users can contact Library staff in person during staffed service hours.

Additional Support Information

Service Hours

The Library service hours vary from Library to Library. Full details of opening hours can be found at

Support Hours

The Service is supported from 09:00 - 17:00, Monday to Friday, except for Public and agreed Queen’s holidays, details of which can be found at

Outside of Agreed Support Hours, access to the service may be limited.

Service Owner

Faculty Librarians

Start of first semester. Semester dates can be found at:


Library Services is committed to providing high quality library services and resources in support of the education and research activities of the students and staff of the University and of our other customer groups. Standard response times to all requests are available.

If the agreed response times are not met, the escalation points are as follows:

  • Level Two escalation
    • Jane O'Neill, Assistant Director (Library Services) or Tel. +44 28 9097 6323