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Business Services

The Service is for

Staff, Business to Business

Service Description

Provision of a collaborative online environment for University business users to support the working of the University.

This includes the University Intranet for Schools and Directorates on SharePoint and Customer Relationship Management (CRM) on Microsoft Dynamics.

Further information about SharePoint is available at:

Further information about CRM is available at:

Contact Details

Users can contact the Service Desk as follows:

  • Email:
    Alt Email:


  • Intranet Services
  • Business Solutions
  • Document Management
  • Customer Relationship Management
  • Paperless Office
  • SharePoint Training
  • Business process Consultancy

Additional Support Information

Service Hours

The Service is available to all authorised users on a 24 / 7 / 365 basis

Support Hours

The Service is supported from 09:00 - 17:00, Monday to Friday, except for Public and agreed Queen’s holidays. Details of which can be found at 

Outside of Agreed Support Hours, access to the Service may be affected due to system upgrades, maintenance etc.

Service Owner

Patrick Daly, Assistant Director (Information Services) or Tel. 028 9097 6265

  • Week 3 September, Registration and Enrolment
  • Weeks 1 - 4 January, Exam preparation and Exams
  • Weeks 1 - 4 June, Exam preparation and Exams
  • Weeks 2 and 3 August, Resits

Queen’s IS Department has a standard response time to all Incidents & Requests (Available Separately). Any Incidents or Requests in relation to the Service will be responded to within the agreed timeframe. Please note that these response times refer to normal supported hours. Outside of these agreed response times, the agreed escalation points are as follows:

Level One escalation


Level Two escalation

Patrick Daly, Assistant Director (Information Systems) or Tel. 028 9097 6265

Level Three escalation

Seamus Doyle, Director (Information Services Director) or Tel. 028 9097 6346