The Service is for
Staff, Students
Service Description
DIS provides a service that enables Open Learning Students and Staff to take payments for Open Learning Courses via the Internet.
Contact Details
Users can contact the Service Desk as follows:
- Email: education@qub.ac.uk
- Phone: +44 28 90975941
- In Person: 20 College Green
- Email: G.Norman@qub.ac.uk
- Phone: +44 28 90976283
- In Person: Level 3 McClay Library
Sub-Services
- Liaise with user to develop web systems to meet their needs.
- Interact with worldpay interfaces to resolve issues, create reports and configure interfaces into the payments systems.
Additional Support Information
Service Hours
The Service is available to all authorised users on a 24 / 7 / 365 basis
Support Hours
The Service is supported from 09:00 - 17:00, Monday to Friday, except for Public and agreed Queen’s holidays.Outside of Agreed Support Hours, access to the Service may be affected due to system upgrades, maintenance etc.
Service Owner
Assistant Director (Digital & Information Services)
Queen’s DIS Department has a standard response time to all Incidents & Requests (Available Separately). Any Incidents or Requests in relation to the Service will be responded to within the agreed timeframe. Please note that these response times refer to normal supported hours.
Outside of these agreed response times, the agreed escalation points are as follows:
- Level One escalation
- Graham Norman, Senior Systems Analyst
- G.Norman@qub.ac.uk or Tel: 028 9097 6283
- Level Two escalation
- Level Three escalation
- Ian Purdy, Interim Director (Digital & Information Services)
- i.purdy@qub.ac.uk or Tel. 028 9097 6346