The Service is for

Staff, Students

Service Description

IS provides a service that enables Open Learning Students and Staff to take payments for Open Learning Courses via the Internet.

Contact Details

Users can contact the Service Desk as follows:

  • Email:                              education@qub.ac.uk
  • Phone:                            +44 28 90975941
  • In Person:                      20 College Green
  • Email:                              G.Norman@qub.ac.uk
  • Phone:                            +44 28 90976283
  • In Person:                      Level 3 McClay Library

Sub-Services

  • Liaise with user to develop web systems to meet their needs.
  • Interact with worldpay interfaces to resolve issues, create reports and configure interfaces into the payments systems.

Additional Support Information

Service Hours

The Service is available to all authorised users on a 24 / 7 / 365 basis 

Support Hours

The Service is supported from 09:00 - 17:00, Monday to Friday, except for Public and agreed Queen’s holidays.Outside of Agreed Support Hours, access to the Service may be affected due to system upgrades, maintenance etc.

 

Service Owner

Assistant Director (Information Services)

Queen’s IS Department has a standard response time to all Incidents & Requests (Available Separately). Any Incidents or Requests in relation to the Service will be responded to within the agreed timeframe. Please note that these response times refer to normal supported hours. 

Outside of these agreed response times, the agreed escalation points are as follows:

  • Level One escalation
  • Level Two escalation
    • Assistant Director (Information Systems)
    •  
  • Level Three escalation
    • Seamus Doyle, Director (Information Services Director)
    • s.doyle@qub.ac.uk or Tel. 028 9097 6346