The Service is for

Staff

Service Description

The Smart Card Services looks after the integration of the Smart Card across business areas of the University.

More information http://smartcard.qub.ac.uk

Contact Details

Users can contact the Smart Card Support Service as follows:

 

  • Email:                               itservicedesk@qub.ac.uk
  • Phone:                             +44 28 90973760
  • In Person:                        Ground Floor, McClay Library

 

Queries studentcard     studentcard@qub.ac.uk

Queries Staffcard           staffcard@qub.ac.uk

For technical support   

Card production 

Sub-Services

  • QoL
    • My Smart Card Application
  • Card Production
  • Identification
  • Purchases using purses on Smart Card
    • MFDs
    • Tills – catering, Welcome Centre, SU Shop, Blackwell’s
    • QFT
    • PEC
    • Careers
    • Language Centre
    • ECDL
    • IS shop
  • Access Control
  • Traka – self issue of laptops in McClay

Additional Support Information

Service Hours

The Service is available to all authorised users on a 24 / 7 / 365 basis

Support Hours

The Service is supported from 09:00 - 17:00, Monday to Friday, except for Public and agreed Queen’s holidays. Details of which can be found at [link to be inserted].

Outside of Agreed Support Hours, access to the Service may be affected due to system upgrades, maintenance etc.

Service Owner

David Smyth, Assistant Director
david.smyth@qub.ac.uk or Tel. 028 9097 6346  

During registration and periods where McClay Library is open 24 hrs

Queen’s IS Department has a standard response time to all Incidents & Requests (Available Separately). Any Incidents or Requests in relation to the Service will be responded to within the agreed timeframe. Please note that these response times refer to normal supported hours. 

Outside of the agreed service hours, the agreed escalation points are as follows:

  • Level One escalation
    • Principal Analyst
    • or Tel: 028 9097 3955
  • Level Two escalation
    • Assistant Director (Information Systems)
    • Tel. 028 9097 6095
  • Level Three escalation
    • Seamus Doyle, Director (Information Services Director)
    • s.doyle@qub.ac.uk or Tel. 028 9097 6346

Response to out of hours escalation is on a best endeavours basis.