The Service is for
Staff
Service Description
The Smart Card Services looks after the integration of the Smart Card across business areas of the University.
More information http://smartcard.qub.ac.uk
Contact Details
Users can contact the Smart Card Support Service as follows:
- Email: itservicedesk@qub.ac.uk
- Phone: +44 28 90973760
- In Person: Ground Floor, McClay Library
Queries studentcard studentcard@qub.ac.uk
Queries Staffcard staffcard@qub.ac.uk
For technical support
- Email: c.currie@qub.ac.uk
- Phone: +44 28 90976152
- In Person: 3rd floor, McClay Library
Sub-Services
- QoL
- My Smart Card Application
- Card Production
- Identification
- Access Control
- Traka – self issue of laptops in McClay
Additional Support Information
Service Hours
The Service is available to all authorised users on a 24 / 7 / 365 basis
Support Hours
The Service is supported from 09:00 - 17:00, Monday to Friday, except for Public and agreed Queen’s holidays. Details of which can be found at [link to be inserted].
Outside of Agreed Support Hours, access to the Service may be affected due to system upgrades, maintenance etc.
Service Owner
David Smyth, Assistant Director
david.smyth@qub.ac.uk or Tel. 028 9097 6346
During registration and periods where McClay Library is open 24 hrs
Queen’s IS Department has a standard response time to all Incidents & Requests (Available Separately). Any Incidents or Requests in relation to the Service will be responded to within the agreed timeframe. Please note that these response times refer to normal supported hours.
Outside of the agreed service hours, the agreed escalation points are as follows:
- Level One escalation
- Principal Analyst
- or Tel: 028 9097 3955
- Level Two escalation
- Assistant Director (Digital & Information Systems)
- Tel. 028 9097 6095
Response to out-of-hours escalation is on a best endeavours basis.